FAQ
Questions, gently answered.
Starting therapy can bring up lots of questions: how it works, what it costs and what stays private. Here are some answers. If yours isn't here, you're always welcome to ask.
Prefer to just ask?
You're welcome to send a question, however small.
Getting started
Reaching out for the first time can feel like a big step. Here's what to expect.
Book an appointmentHow do I book my first session?
Send a message through the contact form, on WhatsApp or by phone, and we'll find a time for your first session that suits you, in person or online.
What happens in the first session?
The first session is a gentle getting-to-know-you. We'll talk about what's bringing you in, some of your background and what you'd like to be different. It's also your chance to ask questions about how therapy works. There's no pressure to share more than you're ready to.
Is there anything I should do before my first session?
There's nothing you have to prepare, but a few things can help. You might jot down what's been on your mind and any questions you'd like to ask. If you plan to use medical aid, check your benefits with your scheme and keep your membership details handy. For an online session, find a private, quiet spot and test your camera and connection beforehand. Most of all, come as you are.
Do I need a referral from a doctor?
No. You can contact the practice directly. If a doctor or another professional has referred you, you're welcome to share their details so care can be coordinated, with your consent.
What's the difference between a psychologist and a psychiatrist?
A clinical psychologist is trained to assess and treat emotional, behavioural and mental health difficulties, mainly through talking therapy. A psychiatrist is a medical doctor who specialises in mental health and can prescribe medication, which psychologists in South Africa do not do. Many people see a psychologist on their own. For some, therapy alongside support from a psychiatrist or GP works well, and we can talk about a referral if that seems helpful.
Which languages can I have therapy in?
Sessions are available in English, Sepedi (Northern Sotho), Sesotho and Setswana. Many people find that some feelings are easier to express in the language they grew up with, and you're welcome to move between languages during a session.
Sessions
How sessions work, in person in Parkwood or online, for individuals, couples, families and young people.
Explore servicesDo you offer online therapy?
Yes. Online sessions run over secure video and follow the same approach and fees as in-person sessions in Parkwood. You'll need a private, quiet space and a stable internet connection.
How long is a session, and how many will I need?
An individual session is about 50 minutes and a couples session is about 60 minutes. The number of sessions depends on what you're working on. Some people come for a focused few months, others for longer-term support. We'll review progress together regularly so you always have a say in the pace.
Do you see teenagers and preteens?
Yes. Young people deserve a space of their own to be heard. For clients under 18, a parent or guardian is involved at the start to give consent and share background. After that, what a young person shares is kept confidential within the limits explained below, and parents are updated in general terms.
Do you work with couples and families?
Yes. Couples therapy is open to partners of all orientations and relationship types, whether you'd like to communicate better, rebuild trust or find your way through a big change together. Family sessions offer a space to ease conflict, understand one another and strengthen connection across generations.
Fees & medical aid
What therapy costs, how medical aid may help, and what happens if you need to cancel.
See fees & medical aidHow much does a session cost?
An individual session (50 minutes) is R1 100 and a couples session (60 minutes) is R1 500. A sliding scale is available on application. You can pay by EFT / bank transfer or cash.
Can I use my medical aid?
Yes. Mind Check accepts all medical aids, and sessions are charged at medical aid rates. How much your scheme pays back depends on your plan and the benefits you have left, so it's worth a quick check with them before your first session. Some mental health conditions, such as major depression and bipolar mood disorder, fall under Prescribed Minimum Benefits (PMBs), which may cover a limited number of therapy sessions, subject to your scheme's rules.
What is your cancellation policy?
Please give at least 24 hours' notice to cancel or reschedule. Late cancellations and missed sessions are charged in full, and medical aids do not pay for sessions that did not take place.
Privacy & safety
What stays between us, the few limits to confidentiality, and where to find urgent help.
Read the privacy noticeIs what I say in therapy confidential?
Yes. Confidentiality is at the heart of therapy and is protected by HPCSA ethical rules and POPIA. There are a few legal and ethical limits: if there is a serious risk of harm to yourself or someone else, if a child or vulnerable person is at risk of abuse, or if a court orders the release of records. If this ever applies, it would be discussed with you wherever possible.
What if I'm in crisis between sessions?
Mind Check is not an emergency service and messages are not monitored around the clock. If you are in danger or feel unable to keep yourself safe, call the SADAG Suicide Crisis Line on 0800 567 567 or Lifeline on 0861 322 322 (both 24 hours), or go to your nearest emergency room.
Get in touch
Still have a question?
There's no such thing as a silly question. Send a message and I'll get back to you as soon as I can, or book an appointment.